We’ve spotted a rising trend of vendors offering some sort of ‘assurance’ with security products. Are warranties the next thing?
Proofpoint, Symantec, SentinelOne, and Trustwave are among the security product vendors that reimburse customers for various security failures with their products or services. Symantec, for instance, offers coverage with its LifeLock identity theft protection service coverage from $25,000 to $1 million for stolen funds, while SentinelOne offers $1,000 per endpoint infected with ransomware and up to $1 million in aggregate per year for a ransomware attack that slips past its endpoint product. But few big-name enterprise security vendors offer warranties today.
Meanwhile, secure messaging and collaboration provider Wickr has created a new security transparency program for its customers that ultimately could lead to a warranty program as well: Wickr today launched what it calls a customer security promises program, which shares with the public the details of its regular third-party software security testing results as well as any resulting remediation tasks.
The program stops short of a product warranty, but Wickr CEO Joel Wallenstrom left the door open for a warranty offering at some point. “Warranties are very intriguing, and pretty close to what we are doing in our promise process,” Wallenstrom says.
Security product guarantees increasingly are gaining traction. A study by Vanson Bourne found that 95% of US companies want their security vendors to provide a guarantee on their products and services, and 88% would consider switching to a vendor that offered one.