If you are having problems with any aspect of our learning platform checkout out our Frequently Asked Questions:

BG Rating

To understand the BrownGlock Rating, how you get one for your organisation; and how to improve your score, take a look at the introduction video.

When you’ve been through the rating process you can analyse the areas where you could improve the most and also purchase an in depth analysis report comparing your current status against industry best practice.


Login and Account

Userid: for most users, your userid was created when you signed up to one of our business packages. and would have been sent to your email on the day you joined. If you are trying to login using your email address and you see the message ‘Invalid Login’ please find your userid and use that.

Password reset: you can reset your password using the ‘Forgot password’ link on the login page. To change your password after you have logged in use the ‘Account‘ link under ‘Home’.

Useful Links

Chances are that in the past week you’ve received an e-mail in your inbox that pretends to be from your bank, e-commerce vendor, or other on-line site. Hopefully you’ve realized that many times this e-mail is fake – a phishing e-mail. The sender (phisher) of these fake e-mails wants you to click on the link in the e-mail and go to a phishing Web site – which will look just like the Web site of the company being phished. Once on the phishers Web site they hope to obtain your account, financial, credit and even identity information. Of course not every e-mail you receive is a phish. In fact you should expect your bank or e-commerce vendor to send you legitimate e-mail. But how can you tell the difference? Well that’s what the Phishing test is all about – give it a try.

Take the test

Get Safe Online is a public / private sector partnership supported by HM Government and leading organisations in banking, retail, internet security and other sectors.

ActionFraud is the UK’s national fraud and cyber crime reporting centre.

To read advice and to report a cyber crime go to

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If you don’t see the answer to your question, submit a help request below: